Painting FAQs
Q. Are your paintings entirely handmade?
A: Yes, all of our paintings are made by our talented artists without the use of any mechanical processes. Each piece is 100% uniquely hand-made using only the finest galley grade linen finished canvases, and painted with oil and acrylic paints.* We take immense pride in the quality and originality of our artwork and are happy to help you find the perfect piece of art for your space.
Q. What is your painting process?
A: Our painting process is a unique and captivating journey shared with our talented artists. When you commission a painting, you become part of the creative experience. Throughout the process, we'll send you exclusive behind-the-scenes photos and videos, offering an intimate look at your unique oil painting taking shape. Witness the transformation of a masterpiece that will elegantly adorn your home for years to come, creating a cherished memory within your collection.
Q. Do your paintings come with frames?
A: No, we do not ship our paintings with frames. Each painting is carefully painted, dried, and packaged, and then shipped as a rolled canvas via insured express shipping as a canvas only, ready for you to frame at your convenience. We made this decision to ensure that your painting arrives in pristine condition, without the risk of damage that can occur during shipping when frames are included.
Q. Can you customize the size of your paintings?
A: Absolutely! We understand that every space is unique, which is why we offer custom sizes for many of our paintings. If you have a specific size in mind, just send us a message through our "contact us" page and we'll work with our talented artists to create a custom order that fits your needs.
*Please keep in mind that all custom-sized painting orders are non-refundable. We take great care to ensure that each piece is made to the highest quality standards and meets your specifications, so we cannot offer refunds or returns for custom orders. However, we're confident that you'll love your custom painting and the unique touch it brings to your space!
Q. Do you offer international shipping, and how long does it take to receive my painting?
A: We offer free worldwide shipping on all orders. After you place your order, our artist will start the painting process, which can take up to 3 weeks to complete and allow for proper drying time. Once the painting is finished, we will ship it to you via DHL Express, which typically takes up to 3-5 business days to arrive. Please note that shipping times may vary depending on your location.
Q. Will my canvas painting look exactly like the image on the website?
A: While we strive to make our online images as accurate as possible, please keep in mind that all our paintings are 100% handmade, so there may be slight variations in color and texture. However, we can assure you that the differences are very minimal and do not compromise the quality or beauty of the piece. Additionally, please note that the colors on your display screen may vary slightly from the actual artwork due to monitor settings and lighting.
Q. What if I am not satisfied with my purchase?
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your painting, please contact us within 30 days of receiving it, and we will be happy to offer you a full refund. Alternatively, you may request a redo of the painting free of charge. We take great pride in the quality of our work and want you to be completely happy with your purchase.
*We have now elevated our canvas material supply to feature 100% Gallery Grade lifetime warrantee linen canvases. Our commitment to providing the finest materials ensures your artworks will stand the test of time, as linen fibers are known for their exceptional durability, making them a preferred choice among professional artists and collectors alike.